Return & Refund Policy
At ThriftyMart.com, your satisfaction matters to us. We aim to make every shopping experience smooth and reliable. If a product doesn’t meet your expectations, we’re here to guide you through a simple return and refund process.
Returns
We accept returns on eligible products. To begin a return, customers must contact our support team to receive approval before sending any item back. Approved returns are arranged via door pickup, ensuring a convenient experience.
Return Eligibility
Returned items must:
- Be unused and in original condition
- Include original packaging, labels, and accessories (if applicable)
Returns may be declined if products show signs of use, damage, or tampering.
Return Window
Return eligibility and timelines may vary by product. Please review the product page or reach out to our support team for confirmation before initiating a return.
Exchanges
Currently, we do not offer direct exchanges. Customers may return eligible items and place a new order separately.
Non-Returnable Items
Certain products may be listed as non-returnable due to hygiene, safety, or supplier restrictions. These details will be clearly mentioned on the product page.
Refunds
Once the returned product is received and inspected, refunds are processed accordingly.
- Refund Method: Original payment method
- Processing Time: Refund timelines may vary depending on your payment provider
Shipping and handling charges are non-refundable unless the return is due to an error from ThriftyMart.com.
Have Questions About Returns or Refunds?
If you have any return- or refund-related questions, feel free to reach out to us at: RickLMurphy@gmail.com